Service
- Getting Started
- Designing With Modular Spaces
- Payments
- Cancellations
- Return, Exchange & Refund
- Modular Spaces Quality Promise
- Care Instructions
In design parlance, when we use the term “full home design”, we’re referring to designing interiors for the entire home, i.e, kitchen, bedrooms, living, dining and any other spaces in your home.
In most cases, yes, Modular Spaces can work with you to design a part of your home, be it just your modular kitchen or your living room. However, we suggest a consultation with a designer to get a definite answer, based on your unique scope of work.
Yes, of course! Your Modular Spaces designer is trained to manage consultations via email/ chat/ video. With our proprietary online tools, you can track the progress of your home design from literally anywhere around the world!
Modular Spaces is proud of its diverse and strong community of top design and service partners, who will design, deliver and install your home. When you book us, you’ll be matched with a design partner who will be your single point of contact through your design journey. Your designer will subsequently help select a suitable service partner for your home interiors project.
Our community of interior designers is the very best the industry has to offer, handpicked and vetted to design beautiful, functional homes that are personalised to your requirements, lifestyle and needs.
Our highly evolved algorithm matches your unique needs and preferences to a suitable Modular Spaces designer. We understand choosing a designer requires a lot of research, assessment, and vetting. Modular Spaces does all of that for you so you can just relax and focus on getting your dream home designed. To speak to a designer, click here.
In the rare case that you wish to change your designer, please speak to the community manager of your project to understand its feasibility.
Modular Spaces offers end-to-end home interiors, which includes civil work by our trusted and professional service partners. To know more, please discuss the scope of your requirements with one of our designers. To get started, fill up the form here.
Our trusted community of service partners is audited on 34 stringent parameters, including quality, adherence to timelines, costing, craftsmanship etc. Our partners are handpicked from over thousands of small and big contractors/ vendors in every city we operate in.
Creating an online Modular Spaces account, albeit not crucial, will prove quite helpful throughout your home design project. You can save designs from our website, track your project progression and do a lot more using it. To create your account, simply sign up here.
It’s easy! Just fill up the form here. One of our designers will get in touch with you to schedule your first consultation.
Congratulations, you’ve just taken a big step to living in your dream home! Now that you have filled up the form, our designer will reach out to you within a couple of working days.
Yes, definitely. Our Design Centers are equipped with a wide range of designs, and a vast library of materials and finishes to help you understand how Modular Spaces can transform your home interiors, and make an informed decision of booking us.
Your Modular Spaces designer will work at a pace suited best for you and your home. Design time can depend on a lot of factors; choosing the products and finishes, number of iterations, your availability, response time, etc. At Modular Spaces, we give you the freedom to share feedback and iterate designs several times. Invariably, it can impact the overall duration of your project. Hence, to get your final designs faster, while your designer would do their best, we would also request for your continued support.
In our experience, finalizing all designs for a full home could roughly take anywhere between 4 to 6 weeks. However, this is only indicative and varies from project to project.
At Modular Spaces, we take pride in adhering to our promised timelines. Once your design is finalised and moved to the execution stage, your designer will share a detailed schedule of the installation timeline.
In our experience, installing your home interiors could roughly take anywhere between 8 to 12 weeks. However, this is only indicative and varies from project to project.
Our customer care team is more than happy to help! Please call us on +91-9900-557-571 (10 AM – 9 PM) or write to us at care@modularspaces.in. You can also use the live chat option on our website.
Designing my dream home
For the first design consultation, we suggest you carry your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Modular Spaces looks and heart the designs you like, so that your designer understands what your preferences are.
You’ll be meeting your Livspace designer in person at one of our Design Centers or via video/ phone call if you live outside one of our operational cities. You’ll be discussing your home needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalised design proposal with estimated cost. To know more, read our article here.
Your Livspace designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept, a tentative BoQ (bill of quantities) with furniture, products and home service costings will be shared.
Please note: The cost reflected in the proposal is not the final bill value. It’s only a tentative estimate and will vary based on the final design.
A BOQ is a bill of quantities (BOQ), which is an itemised sheet of all products, furniture, services and their costs.
We’ve curated an extensive catalogue where you can find anything and everything for your home project — from sofas, beds, chairs, tables, lighting, appliances to kitchens, wardrobes, storage units — in every shape, color and finish you can imagine! We offer our in-house Livspace branded products as well as some of the best-in-category brands from India and abroad such as Gulmohar Lane, Rug Republic, Hettich, Hafele, etc.
There’s no limit to the number of iterations you can request. However, we recommend keeping iterations to a minimum of three or four because each revision will affect projected timelines.
Please note: Iterations are only allowed during the design phase. Once design is finalised, design iterations will mean changes to your final order value and/ or cancelling already placed orders, which may not be possible.
Definitely! Your Livspace designer will give you an exclusive walkthrough of our Design Center where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.
Don’t worry! Our vast catalogue is designed in a way that you’ll never run out of beautiful furniture and products to choose from. Please talk to your designer to select an alternate product.
Payments
Modular Spaces offers multiple online and offline payment gateways to make your interior purchase completely hassle-free.
Online payments
Bank wire transfer/ netbanking
Speak to your designer to know more
Offline payments
If you wish to make your payments offline, you can write a cheque/ demand draft. Please get in touch with your Modular Spaces team to opt for this option.
write the cheque/ DD to KIRAN ENTERPRISES
Cancellations
Changed your mind? Modular Spaces understands and we’re happy to offer you a refund in accordance with the Modular Spaces cancellation policy.
Cancelling your project
In the unlikely event that you decide to cancel your project after paying the booking amount Rs. 40,000/-, Modular Spaces will offer a refund to the tune of half of your booking amount.
You can cancel your project at any time between booking us and placing your final order (between Rs.40,000/- and 50% payment).
Please note: No refunds can be entertained if you cancel your project after 50% payment. However, we would like to get a chance to redress your grievances, if any, in order to help you change your mind. Tell us how we can serve you better by writing to support@modularspaces.in or speaking directly to your project manager.
Cancelling/ replacing product(s) in your order
Design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with your team i.e. till the Sales Order is not created.
Post final order: Because each item is made to order, Modular Spaces cannot offer to cancel, replace or modify items once the final order is placed i.e. a sales order is created. However, please be assured that our design team will always explicitly discuss all items with you before placing orders.
FAQs
Modular Spaces takes pride in its exemplary design service. As each client gets access to a design team who personally works on designs and concepts for their home — putting in a lot of time and hard work — we are unable to offer a full refund after booking.
Return, exchange & refund
We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Modular Spaces product, or it doesn’t match our original specifications, Modular Spaces gives you the following options for returning the product:
- Rectify/Replace the returned product.
- Exchange with another product, wherein
- if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.
- if the order value of the new product is less than that of the returned product, we will refund the extra amount.
One way or the other, you will end up with a great product!
We will honour your request to return a product under the following conditions:
- All products must be returned unused with their original price tags and labels.
- The original invoice must be presented upon returning the merchandise.
- Our quality assurance team will inspect all returned items within 72 hours of the request.Only when it passes our standard quality assurance test, will we be able to process the return.
Note:
- Customised furniture pieces purchased from Modular Spaces cannot be returned or exchanged.
- Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
- Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.
How do I request a return?
Please write to us at care@modularspaces.in within 3 days of receipt of your order.
What is the 72-hour inspection policy?
Expect no delays. Once you notify Modular Spaces for a return request, we will make sure that a Modular Spaces executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.
When will I receive a replacement?
When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A Modular Spaces representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.
Enjoy years of happiness with Modular Spaces Quality Promise
With Modular Spaces, design and shop without any worries, always. The unparalleled Modular Spaces Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. We’ve got you covered!
To know more, write to us: care@modularspaces.in
FAQs
Modular Spaces Quality Promise assures you a premier home design experience with products that are free from any material and manufacturing defects.
In the event of repair, Modular Spaces quality promise is valid only if, You possess a digital or physical proof of complete payment. You have signed the completion certificate at the time of installation
Don’t worry! In case you lose your physical Modular Spaces quality promise handbook/ customer contract. You can request for the information by contacting Modular Spaces customer support.
We are happy to provide after-sales services even after your Modular Spaces quality promise period expires. The service charges would be minimal; material charges may be incurred if anything needs replacing.
Services and customised products offered by Modular Spaces are not covered under Modular Spaces quality promise. Decor products and accessories may or may not come under manufacturer warranty, depending on the product. Please speak to a Modular Spaces authorised representative to find the manufacturer’s warranty period of any such product, not listed above.
Terms & conditions apply
- Modular Spaces Quality Promise does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use. Reading care instructions is strongly recommended to ensure longevity.
- The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.
- Notify Modular Spaces within 10 days of any defect first coming into notice, via phone or e-mail.
- Modular Spaces will honour its quality promise only when the quality promise time period has not expired, subject to the limitations set through Modular Spaces Terms & Conditions.
- The scope of Modular Spaces quality promise cannot be changed or broadened by any authorized representative of Modular Spaces.
- Modular Spaces will honour its quality promise only when
- The product supplied and installed is properly maintained and used for normal domestic use.
- The product is still owned by the original purchaser.
- The product is still at its original installed position and location.
- Modular Spaces quality promise does not include
- Any labour, installation or transportation costs or any responsibility for damage that Modular Spaces considers as natural wear and tear of finishes and surfaces.
- Any products used or installed in conjugation with Modular Spaces kitchen/ wardrobe/ modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Modular Spaces cabinetry or component parts which are contrary to instructions furnished by Modular Spaces will void this quality promise.
- Any cabinetry or component parts that Modular Spaces considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and /or abrasive cleaning chemicals.
- Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
- Modular Spaces will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms listed.
- Modular Spaces reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
- Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Modular Spaces product line, at the time of the claim. If a claim is filed after a Modular Spaces product becomes obsolete or discontinued, Modular Spaces will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
- Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Modular Spaces representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.
- Liability: Modular Spaces will make all efforts to replace/ repair the said defect within a reasonable period of time. Modular Spaces will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Modular Spaces, under this quality promise, exceed the purchase price of the product or its replacement.
- The quality promise is not renewed, in case the Modular Spaces modular cabinets or components are replaced in part or whole during the said quality promise period. The replaced parts will continue to be covered under our quality promise only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the quality promise for any product under any circumstances will not exceed a period of 5 years (for modular wardrobes & storages) and 10 years (for kitchens) from the date of possession.
Care instructions for your Modular Spaces home
All furniture & products
- Always maintain your furniture and products in dry condition.
- Any hardware or hinges can be dusted with a soft brush.
- Avoid acidic, abrasive and corrosive cleaning products.
- Avoid outdoor use and prolonged exposure to direct sunlight and moisture to prevent fading and damage to the upholstery, solid wood or engineered wood furniture.
- Do not try to remove or detach fixed furniture products from their designated areas.
- Do not use chemical products for cleaning furniture used by kids or infants.
- Modifying the product beyond its intended use or standard specification is not advisable and will void warranty.
- Retouching of any kind, such as use of polish or paint products on the product is not recommended and will void warranty.
- Regularly dust your furniture.
- Periodic professional cleaning is recommended.
Upholstered furniture & products
- Dust using a soft brush or vacuum regularly using the upholstery attachment.
- Flip, rotate and fluff cushions and pillows on a regular basis to allow even distribution of wear.
- For durability and protection against stains, use a fabric and upholstery protector.
- For regular maintenance or in case of any stains/ spillage, use a mild fabric cleaner. Kindly do a patch test on a hidden area first. Do not apply cleaner directly onto upholstery.
- Keep sharp objects away that can potentially damage the upholstery.
Solid wood furniture & products
- Air and sunlight may change the color of natural wood. Occasionally rotate the items placed on your solid wood furniture to allow a more uniform color to develop.
- For cleaning wooden surfaces, lightly wet a soft cloth, rub gently and wipe dry.
- In case of stains/ spillage on the wooden surfaces, gently rub the area with a solution of water and a mild cleaning agent. Wipe dry immediately. Avoid ammonia and alcohol-based cleaning products.
- Protect your solid wood furniture from spillages or heat by using coasters and trivets. Always wipe up moisture promptly and dry with a soft cloth.
- We take strict precautions to make sure the wood is duly sealed. However, wood may nominally expand and contract with seasonal humidity changes.
Engineered wood furniture & products
- Do not place anything hot, cold or wet directly on engineered wood surface.
- Use of mats and coasters is highly recommended.
- Please use a damp cloth for cleaning. Wipe dry immediately.
Metal furniture & products
- For cleaning metallic surfaces, use a damp cloth and wipe dry immediately.
- To renew the metallic shine, gently polish with oil. Kindly do a patch test on a hidden area first.
Space-saving furniture & products
- Drilling holes or screwing any add-on parts to the product may damage the product. Such modifications will void warranty.
- Kids below 10 years old should NOT be allowed to handle/ operate the space-saving product as it might be dangerous.
- Prior to using the product, we advise clearing the floor area. Gently guide the product to the floor while opening. Please ensure the legs are placed properly on the floor before taking your hands off.
- Use caution while opening space-saving beds and removing mattress from the mattress box.
- Please do not walk/ stand on the mattress box without a mattress.
- Use the product within the recommended weight capacity.
Modular kitchens, wardrobes & storage
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- Always wipe moisture promptly and dry with a clean, soft cloth. Excess water or wet utensils may leave stains and can also cause the wood to swell or warp.
- Avoid outdoor use and keep away from direct sunlight.
- Exposing the furniture to intense heat, from hot food or coffee cups, could damage the finish. Coasters and mats should be used to keep any hot objects on wooden furniture.
- Avoid dragging any sharp objects on the wooden surface to prevent scratches and other damages.
- In case of stains, gently clean with a damp cloth and wipe dry immediately. Avoid ammonia and alcohol-based cleaning products.
- Clean the stove and burner daily, so that the food particles don’t stick to it.
- If there is a steel sink in the modular kitchen, clean the sink with soft nylon scrubbing pad so that the steel doesn’t get scratched.
- Do not use any cleaning product containing chloride. Use cold water or mild detergents, if required.
- Get your chimney serviced by the manufacturer/ brand every 6 months for optimum functionality.
- Clean the entire refrigerator once a week with soapy water.
- Avoid using strong chemicals on hardware, hinges and handles. Clean with a soft cloth/ brush or if required, use a mild glass cleaner.
- For cleaning metallic surfaces, if any, clean with a damp cloth and wipe dry immediately. To renew shine, gently polish with oil. Kindly do a patch test on a hidden area before use.
- Use a mixture of baking soda and water to maintain the shine of stainless steel kitchen appliances or tiles.
- Avoid acidic, abrasive and corrosive cleaning products of all kinds.
- For retouching of any kind, do not use polish or paint products on your own. We recommend using professional services. However, retouching of any kind will automatically void warranty.
- While operating the shutters, do not lean or put any weight on the shutters.
- Do not use petroleum-based chemicals for cleaning acrylic or membrane surfaces.
- Do not clean the kitchen floor or sink with hydrochloric acid as the acid fumes will cause the coating on the SS hardware and hinges to rust.
- Avoid alkaline water as it has high pH which can cause marks and stains on stainless steel surfaces.
- Please do not put excess weight in your cabinets, shelves and drawers, than the recommended load capacity.
- Do not allow kids to play with the shutters/ doors.
For more instructions on maintaining your Modular Spaces home furniture and products, please refer to the care guide shared by the manufacturer/ brand.
Ready for your Modular Spaces home?